Last updated: September 1, 2026
Returns
We accept return requests made within 30 days after the order is delivered.
To be eligible for a return, a dietary supplement must be:
- Unopened and unused
- In its original packaging
- Sealed with its original safety seal intact
- Accompanied by an order number or other proof of purchase
For health and safety reasons, opened supplements or products with a broken safety seal cannot be returned.
Before returning a product, please contact Active Senior Living through our Contact page. Do not send a product back without first receiving return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If a product is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide your order number, a description of the problem, and photographs of the product and packaging when possible. We will review the issue and provide appropriate instructions.
Return Shipping
Customers are responsible for return-shipping costs when returning an eligible product because of a change of mind or an ordering mistake.
If we confirm that a product was damaged, defective, or sent incorrectly, Active Senior Living will be responsible for the reasonable return-shipping cost or provide other appropriate instructions.
Original shipping charges are nonrefundable unless the return resulted from our error.
Refunds
After an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is processed. Your bank or payment provider may require additional processing time.
Refunds apply only to the amount actually paid for the returned product after coupons or discounts. Promotional products, complimentary welcome gifts, and free items have no cash refund value.
Exchanges
We do not offer direct exchanges. If you receive an incorrect or damaged product, please contact us so we can review the issue and determine the appropriate resolution.
Cancellations and Address Changes
If you need to cancel an order or correct its shipping address, contact us as soon as possible through our Contact page.
We will try to accommodate the request, but we cannot guarantee cancellation or address changes after an order has been processed or shipped.
Contact Us
For questions about a return or refund, please use the Contact page on the Active Senior Living website. Include your name, order number, and a brief explanation of your request.